Delivery

Deliveries are arranged through fully insured national carriers. Once payment has been processed we aim to dispatch your goods within one working day or as soon as the vehicle is registered with DVLA.  If for any reason we are unable to do this within 72 hours [excluding weekends and Bank Holidays] you will be contacted via email or telephone. Standard deivery takes three working days.  Some minor assembly may be required.This is to assist with packaging and keep delivery costs to a minimum.  Instructions are enclosed, however if you feel this may be a problem please call to arrange full assembly prior to despatch.

All delivery dates are given in good faith by the company, but shall not amount to a contractual obligation. Delivery is subject to courier / human error, locality, weather conditions, system failure, etc. No liability for direct or consequential loss or damge arising from a delayed delivery will be accepted by the company.

Aftersales

Guarantee
All ONROADOFFROAD products are covered by a manufacturer’s guarentee. Each item sent out will include full details and information on what to do in the unlikely event of a problem occuring.

In summary: All Baotian products are covered by 12 months guarentee.  Detals are enclosed with each scooter.

Off road vehicles are covered by a 90 day return to base guarentee for engine and major component failure. All other parts are covered by a 90 day parts replacement guarentee. No claim will be entertained for parts failed as a result of accident damage.

Parts Sales
We always have a large stock of spare parts for immediate delivery. In the unlikely event that we are unable to supply from stock, parts are available to us from the manufacturer with delivery on a regular basis. To order please call 0870 7774388, with your model number to hand.

Technical Assistance
All products are subject to a pre-delivery inspection by our experienced technicians. All engine propelled products have been started and run prior to despatch. To assist in packaging some minor assembly may be required. If on delivery of your goods or at any time in the future you need assistance, please feel free to call 0870 7774388 and we will be only too pleased to help.